Terms and Conditions

Effective Date: 28-Jan-2025

Welcome to Kuhu!

These Terms and Conditions ("Terms") govern your use of our website and mobile application (the "Kuhu Platform"). By accessing or using the Kuhu Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

Kuhu is an aggregator platform that allows users to book appointments with healthcare providers. We do not provide medical advice, diagnose, or treat medical conditions. The services we offer are limited to facilitating connections between patients and healthcare providers.

1. Eligibility

You must be at least 18 years old to use the Kuhu Platform. By using the Platform, you represent and warrant that you meet the age requirement and have the legal capacity to enter into these Terms.

2. Registration and Account

  • To access certain features of the Kuhu Platform, you may need to register for an account.
  • You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary.
  • You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

3. Booking Appointments

  • Kuhu allows you to book appointments with healthcare providers listed on our Platform. These appointments are subject to availability and the specific terms and conditions of the healthcare provider.
  • You understand and acknowledge that Kuhu is not responsible for the quality of care provided by healthcare providers, nor are we responsible for any issues that arise during or after your appointment.
  • Kuhu does not guarantee that healthcare providers will be available at the scheduled time and is not liable for any cancellations or rescheduling done by the healthcare provider.

4. Use of the Platform

  • You agree to use the Kuhu Platform only for lawful purposes and in accordance with these Terms.
  • You shall not:
    • Use the Platform in any way that violates any applicable local, national, or international law or regulation.
    • Engage in any activity that disrupts or interferes with the proper functioning of the Platform or its services.
    • Attempt to gain unauthorized access to the Platform or any other user's account or information.

5. Payments

  • The Kuhu Platform may allow you to make payments for booking appointments with healthcare providers.
  • Payments are processed through third-party payment processors. By making a payment, you agree to the terms and conditions of the third-party payment processor.
  • All payments for bookings are subject to the healthcare provider's cancellation and refund policies.

6. Privacy

Your use of the Kuhu Platform is also governed by our Privacy Policy, which can be found [here]. By using the Platform, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.

7. Disclaimers

  • Kuhu does not provide medical advice or treatment. The information provided on the Platform, including details about healthcare providers, is for informational purposes only.
  • Kuhu is not responsible for any medical issues, injuries, or other consequences that may result from your use of the Platform or interactions with healthcare providers.
  • We make no warranties or representations about the accuracy, reliability, or completeness of the information on the Platform.

8. Limitation of Liability

  • To the fullest extent permitted by law, Kuhu, its officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or the services provided.
  • We are not liable for any damages resulting from the actions or negligence of healthcare providers, nor are we responsible for any failure or delay in providing access to appointments.

9. Indemnification

You agree to indemnify, defend, and hold harmless Kuhu, its officers, employees, agents, and affiliates from and against any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Platform, violation of these Terms, or your interaction with healthcare providers.

10. Termination

  • We reserve the right to suspend or terminate your access to the Kuhu Platform at our sole discretion, without notice, for any reason, including if you violate these Terms.
  • Upon termination, your right to access the Platform will immediately cease, and you must promptly discontinue all use of the Platform.

11. Changes to the Terms

  • Kuhu reserves the right to modify, update, or revise these Terms at any time. Any changes will be posted on this page with the updated effective date.
  • Your continued use of the Platform after the effective date of any changes constitutes your acceptance of those changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of West Bengal, India, without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms or the use of the Platform will be resolved through binding arbitration in Kolkata, West Bengal, India, in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Kuhu
1205 Tata Avenida, Newtown, Kolkata, West Bengal, 700156
Email: priyanjita.health@gmail.com
Phone: +91- 8327003319